Refund policy
Returns
We accept returns within 30 days of delivery for unused items in their original condition.
To be eligible for a return, the product must:
- Be in its original packaging.
- Include all accessories.
- Show no signs of misuse or damage.
Activated Devices
Please note that once a tracker has been:
- Charged,
- Bound or linked to a user account,
- Activated,
- Used in flight or field tested,
it may no longer qualify for a change-of-mind return.
This is because activated devices cannot always be resold as new. Any return of an activated device will be assessed individually upon inspection.
This does not affect your statutory rights if the product is faulty or develops a manufacturing defect.
Warranty
All Flight Path Live trackers are covered by our warranty against manufacturing defects.
If your device develops a fault during normal use, please contact us and we'll help troubleshoot the issue. If required, we'll arrange a replacement under warranty.
How to Start a Return
Please contact us before sending anything back.
Include:
- Your order number
- Your name
- A description of the issue
Email: support@flightpathlive.com
Damaged or Incorrect Orders
If your order arrives damaged or you've received the wrong item, please contact us within 7 days of delivery with photos where possible.
We'll resolve the issue as quickly as possible.